taxi88 Privacy Policy

Introduction

Welcome to taxi88. This Privacy Policy ("Policy") describes how taxi88 ("we", "us", "our") collects, uses, discloses, and safeguards personal data provided by users ("you", "your") when accessing or using the taxi88 platform, including our website at taxi88.lat, mobile interfaces, live casino, sportsbook, slots, fishing games, and all associated services.

This Policy has been drafted in accordance with internationally recognised data protection principles and applies to all players accessing taxi88 from Malaysia and other permitted jurisdictions. By registering an account and using taxi88's services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

If you do not agree with any part of this Policy, you should discontinue use of the platform immediately and contact our support team to close your account. We may update this Policy periodically; continued use of taxi88 after any update constitutes your acceptance of the revised terms.

Data We Collect

taxi88 collects personal data through multiple touchpoints during your use of the platform. We only collect information that is reasonably necessary for the purposes outlined in this Policy. The categories of personal data we may collect include:

2.1 Registration & Identity Data

• Full legal name as per your identification document
• Date of birth (used solely for age verification — you must be 21 or older)
• Email address and mobile phone number
• Chosen username and encrypted password
• Country and state of residence (e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya)
• Copies of government-issued identification where KYC verification is required

2.2 Financial & Transaction Data

• Deposit and withdrawal transaction records
• Payment method references (e.g., Maybank, CIMB, Public Bank account references; Touch 'n Go eWallet or Boost transaction IDs)
• Transaction amounts in Malaysian Ringgit (MYR/RM)
• Bonus and promotion redemption history

2.3 Gameplay & Behavioural Data

• Game session logs, bet history, win/loss records
• Platform usage patterns and feature interaction data
• Customer support chat transcripts and communication history
• Responsible gaming self-assessment responses and limit settings

2.4 Technical & Device Data

• IP address and approximate geographic location
• Browser type, operating system, and device identifiers
• Session timestamps, page views, and clickstream data
• Cookie data and local storage values (see Section 7)

How We Use Your Data

taxi88 uses your personal data for specific, clearly defined purposes only. We do not process personal data in ways that are incompatible with the original purpose of collection. The primary purposes for which we use your data are as follows:

Legal Basis for Processing

taxi88 processes your personal data only where a valid legal basis exists. Depending on the nature of the processing activity, we rely on one or more of the following grounds:

• Contractual Necessity: Processing is required to fulfil our obligations under the Terms & Conditions you accepted at registration — for example, operating your account, processing transactions, and delivering gaming services.
• Legal Obligation: Processing is necessary for us to comply with applicable laws and regulatory requirements, including AML, KYC, and licensing obligations.
• Legitimate Interests: We process certain data in pursuit of legitimate business interests, such as fraud prevention, platform security, and improving our services, provided these interests are not overridden by your fundamental rights.
• Consent: For optional activities such as marketing communications and non-essential cookies, we rely on your freely given and informed consent, which you may withdraw at any time without penalty.

Data Sharing & Disclosure

taxi88 does not sell, rent, or trade your personal data to any third party for their independent marketing purposes. We may share your data with the following categories of recipients strictly for the purposes described in this Policy:

• Payment Service Providers: Authorised processors including banking partners and Malaysian e-wallet operators (such as Touch 'n Go eWallet and Boost) to facilitate deposits and withdrawals.
• Identity Verification Services: KYC providers that verify the authenticity of identity documents and screen against sanctions lists.
• Technology Infrastructure Providers: Cloud hosting, content delivery, and cybersecurity vendors who process data on our behalf under strict data processing agreements.
• Game Software Providers: Licensed game studios whose software powers our slots, live casino, and fishing game content. These providers receive only pseudonymised session data necessary for game functionality.
• Regulatory & Law Enforcement Authorities: Where required by law, court order, or regulatory directive, we may disclose your personal data to competent authorities.
• Professional Advisers: Legal counsel, auditors, and compliance consultants who are bound by professional confidentiality obligations.

All third parties who process data on behalf of taxi88 are required to maintain strict confidentiality, implement appropriate security measures, and process data only in accordance with our documented instructions.

Data Retention

taxi88 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Policy, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your account with taxi88, plus an additional period as required by law following account closure.
• Transaction Records: Financial transaction logs are retained for a minimum of five (5) years from the date of each transaction to comply with AML and financial reporting requirements.
• KYC Documentation: Identity verification documents are retained for a minimum of five (5) years following account closure or the cessation of the business relationship.
• Customer Support Communications: Chat transcripts and support tickets are retained for three (3) years from the date of the last interaction.
• Marketing Consent Records: Records of consent and withdrawal of consent are retained for a minimum of three (3) years.
• Technical Logs: Server and security logs are retained for up to twelve (12) months from the date of generation, unless an active investigation requires longer retention.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our data disposal procedures. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

Cookies Policy

taxi88 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit our website. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for core platform functionality, including maintaining your login session and remembering your language preference. These cannot be disabled.
• Functional Cookies: Remember your display settings, preferred game categories, and other personalisation choices to enhance your experience.
• Analytics Cookies: Used to understand how visitors interact with the platform — which pages are visited most, where users drop off, and how features are used. This data is aggregated and anonymised.
• Security Cookies: Help detect and prevent fraudulent access attempts, multi-accounting, and other security threats.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the taxi88 platform. For detailed instructions on managing cookies in major browsers, refer to your browser's help documentation.

Your Rights

As a user of taxi88, you hold a number of rights with respect to the personal data we hold about you. We are committed to honouring these rights promptly and without unnecessary delay. Your rights include:

• Right of Access: You may request a copy of all personal data we hold about you. We will provide this within a reasonable timeframe following identity verification.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to have it corrected. Most basic profile details can be updated directly from your account dashboard.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restrict Processing: You may request that we limit processing of your data in certain circumstances, such as while a dispute regarding data accuracy is being resolved.
• Right to Data Portability: You may request a structured, machine-readable copy of personal data you have provided to us, for transfer to another service provider.
• Right to Object: You may object to processing carried out on the basis of our legitimate interests, including profiling and direct marketing communications.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the rights listed above, please contact our Data Protection team at support@taxi88.lat with the subject line "Data Rights Request". We will respond within 30 days. We may need to verify your identity before actioning the request.

Security Measures

taxi88 employs a comprehensive, layered approach to data security. We understand that Malaysian players entrust us with sensitive personal and financial information, and we take that responsibility seriously. Our security framework includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is protected using industry-standard encryption.
• Encryption at Rest: Sensitive stored data, including KYC documents and financial records, is encrypted at the database level.
• Access Controls: Internal access to personal data is strictly limited on a need-to-know basis, with role-based access controls and full audit logging.
• Two-Factor Authentication (2FA): Available to all players for an additional layer of account protection.
• Penetration Testing: taxi88 commissions regular third-party penetration testing and vulnerability assessments of our infrastructure.
• Incident Response: We maintain a documented data breach response procedure. In the event of a security incident affecting your personal data, we will notify affected users in accordance with applicable legal requirements.

While we implement robust measures, no online platform can guarantee absolute security. You also play a part — please use a strong, unique password for your taxi88 account, enable 2FA, and never share your login credentials with anyone.

Minors & Age Verification

taxi88 operates exclusively for adults. The minimum age to register and participate in any gaming activity on our platform is 21 years old. This applies to all users accessing taxi88 from Malaysia and all other jurisdictions we serve.

We implement mandatory age verification checks during the registration process and at the point of first withdrawal. Where there is reasonable suspicion that a registered user may be under the age of 21, we reserve the right to suspend the account and request additional identity documentation pending verification.

taxi88 does not knowingly collect, process, or store personal data relating to individuals under the age of 21. If we become aware that a minor has provided personal data to us, we will promptly delete that data and close the associated account. If you are a parent or guardian and believe your child has registered on our platform, contact us immediately at support@taxi88.lat.

Policy Changes

taxi88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will:

• Update the "Effective Date" and "Last Reviewed" dates at the top of this page.
• Display a prominent notice on the taxi88 platform for a reasonable period following the update.
• Where required by law, seek fresh consent from affected users before the changes take effect.

We encourage you to review this Policy periodically to stay informed about how we are protecting your information. The most current version of this Policy will always be accessible at taxi88.lat/privacy-policy. Continued use of the platform following any update constitutes your acceptance of the revised Policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way taxi88 handles your personal data, please reach out to our dedicated support team through any of the following channels:

• Email: support@taxi88.lat (please include "Privacy Enquiry" in the subject line)
• Live Chat: Available 24/7 directly on the taxi88 platform
• WhatsApp Support: Available in Bahasa Melayu, 中文, and English

Our support team operates around the clock, every day of the year, to ensure that your privacy concerns are addressed promptly and thoroughly. We aim to respond to all formal data rights requests within 30 calendar days of receipt.